PRIVACY POLICY

1. Information we collect

Information you provide. We collect information you give us, such as your name, phone number, email address, service address, service needs, appointment preferences, and messages. Our service records may include estimates, invoices, payment and transaction records, equipment information, and job history. Please do not put sensitive information unrelated to your service request into website forms or messages.

Website information. Our website and service providers may collect IP addresses, approximate location, browser and device information, referring pages, pages visited, and interactions such as submitting a form or clicking a contact link. Cookies and similar technologies help collect this information.

Communication preferences. We collect information about your communication choices, including text-message subscriptions, consent records, and opt-out requests.

2. How we use information

We use information to respond to questions, prepare estimates, schedule and deliver services, communicate about appointments and work, process transactions, maintain customer records, and provide support. We also use it to understand website performance, measure advertising, improve our services, prevent misuse, and meet legal obligations.

We send marketing communications only as permitted by law and consistent with the choices you have made. Agreeing to receive service-related messages does not, by itself, enroll you in promotional text messages.

3. Housecall Pro and text messages

We use Housecall Pro to help manage customer information and communications. Depending on the permissions you provide, our texts may include appointment confirmations, reminders, technician arrival notices, estimates, invoices, service updates, and answers to your questions. If you separately agree to marketing texts, we may also send promotions, seasonal offers, and other information about Frosty Desert services. Messages may be sent using automated technology.

Message frequency varies based on your appointments, requests, and subscriptions. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services. You can request or purchase service without signing up for promotional texts.

To stop texts, reply STOP to the number that sent the message. You may receive one confirmation message. Opting out may also prevent us from sending service-related texts, so contact us if you need another way to receive appointment information. For help, reply HELP or call (702) 800-9449. Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile phone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for marketing or promotional purposes. We disclose this information only as needed to providers that help operate and support our messaging program, such as Housecall Pro and messaging delivery providers, or when legally required. Consent to our texting program is not permission for another business to send you marketing texts. These restrictions apply notwithstanding the other sharing descriptions in this policy.

Housecall Pro's privacy policy is available at https://www.housecallpro.com/privacy/.

4. Google Tag Manager, Google Analytics, Google Ads, and Meta advertising

We use Google Tag Manager to manage website measurement tags, including our Google Ads tag. When enabled, Google receives technical information such as IP address, browser and device information, page addresses, cookie identifiers, and website interactions for advertising measurement and campaign optimization. We do not send your contact-form name, email address, or phone number as customer matching data. Tag Manager itself is a tag-management tool; the information collected depends on the tags configured in it.

We use CallRail call tracking. When enabled, the phone number shown on our website may be replaced with a tracking number so we can learn which ads, searches, or pages lead to calls. CallRail receives technical information such as IP address, browser and device information, referring pages, pages visited, and cookie identifiers, and records call details such as the calling number, call time, and duration.

Without a consent banner, our website blocks these Google tags and CallRail call tracking in the European Economic Area, the United Kingdom, Switzerland, and whenever your region cannot be determined. Elsewhere we honor a saved website tracking opt-out and the browser's Global Privacy Control signal. You can opt out below; this choice is saved in this browser and takes effect immediately, including in other open tabs. When tracking is blocked, you see our regular phone number. We do not replay previously blocked interactions. JavaScript-disabled visits do not load the Tag Manager iframe, because we cannot check the region or your choices there.

We use Google Analytics to understand how people find and use our website. It processes website activity and technical information using cookies and similar identifiers. This helps us identify useful content, understand visitor interactions, and improve the website. Learn how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

We advertise through Google Ads and Meta platforms, including Facebook and Instagram. These platforms process information about interactions with our ads under their own privacy policies. We receive campaign-performance information and, when you submit an inquiry through an advertisement, the information you choose to provide to us. We use that information to respond and evaluate our advertising.

5. When we disclose information

We disclose information to providers that help us operate the business, including customer-management and scheduling providers, payment services, website hosting and technical support, and agencies that support our marketing. Information is disclosed for the services those providers perform. Google and Meta disclosures are explained above; the special restrictions on mobile numbers and messaging consent in Section 3 continue to apply.

We may disclose information when required by law or legal process, to protect our rights or safety, to address fraud or security issues, or as part of a business transaction such as a merger or sale, subject to applicable law and the restrictions on messaging consent above.

6. Your choices and privacy requests

Text messages: Reply STOP to opt out, or HELP for assistance.

Marketing email: Use the unsubscribe link in the message or contact us. We may still send non-marketing communications necessary to respond to requests, provide services, or administer transactions.

Cookies and advertising: Your browser can block or delete cookies, although some website features may work differently. Google advertising preferences are available at https://myadcenter.google.com/. Google Analytics provides a browser opt-out add-on at https://tools.google.com/dlpage/gaoptout. Meta advertising controls are available through your Facebook or Instagram Accounts Center. These controls have different scopes; changing ad personalization settings does not necessarily stop all measurement or all advertising.

You can contact us to request access to, correction of, or deletion of information we hold about you. We may need to verify your identity and may retain information for legal obligations or other permitted reasons. We will handle requests as required by applicable law. Nevada residents may also submit a request concerning the sale of covered information under Nevada law using the contact information below. This request process does not mean we sell your information.

7. Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, keeping business and transaction records, addressing disputes, and meeting legal obligations. We may retain limited records of opt-out requests so we can respect those choices.

We use reasonable safeguards to protect information, but no website, transmission method, or storage system can be guaranteed completely secure.

8. Other websites and policy changes

Links to other websites and third-party services are governed by those providers' privacy practices. Review their policies when you use those services.

We will post updates to this policy here and change its effective date. If a change requires additional notice or consent, we will provide it as required by law.

9. Contact us

Frosty Desert LLC Mailing address: 1300 S Lamb Blvd, Las Vegas, NV 89104, United States Privacy email: service@frostydesert.com Phone: (702) 800-9449